Cancellation Policy
This Cancellation Policy outlines the terms and conditions regarding the cancellation of orders placed with Elferic Clothing (“we,” “us,” or “our”). By placing an order with us, you agree to this policy.
Order Cancellation by Customer Customers may request cancellation of their order within 24 hours of placing it or before the order is processed for shipping, whichever comes first. To request a cancellation, contact us at info@elferic.com or call our customer support line at +971 50141-1764
Once an order is shipped, it cannot be canceled, and our Exchange Policy will apply.
Order Cancellation by Elferic Clothing We reserve the right to cancel orders for any of the following reasons:
- The product is out of stock.
- Payment could not be processed.
- Incomplete or incorrect billing or shipping information provided.
- Suspected fraudulent activity.
- Other circumstances beyond our control.
If we cancel your order, you will be notified promptly, and any payment made will be refunded within 7-10 business days.
Refunds for Canceled Orders Refunds for approved cancellations will be processed to the original payment method used during the transaction. Processing times may vary depending on your bank or payment provider.
Changes to Your Order If you wish to make changes to your order (e.g., update delivery address, modify items), contact us within 24 hours of placing the order. Once the order is processed for shipping, changes cannot be accommodated.
Non-Cancelable Items Certain items may not be eligible for cancellation once ordered. These include:
- Customized or personalized items.
- Sale or clearance items, as specified at the time of purchase.
Contact Us For questions or concerns about your order cancellation, contact us at info@elferic.com or call our customer support line at +971 50141-1764